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Janice Walton's avatar

To me, The words "I'm sorry" must be sincere and heartfelt, though. They are used far too often without intent and as a way of getting off the hook - so to speak.

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Avril Eley's avatar

Here is my favourite: An apology should never contain a “but”, as that transforms it simply into putting the blame on the other person.

Example: “I’m sorry that I shouted at you, but you pushed me a bit too far.”

Thank you Katharine for tackling this important topic.

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